Q. How can I troubleshoot issues with Zotero?

Chromebooks:

Unfortunately, Zotero is not compatible with Chromebooks.

If Zotero is not already open, launch the app:

The Zotero Connector plugin will not work unless Zotero is open.

• Find all your apps and programs on Windows 10/11
• Use Launchpad to view and open apps on MacOS

This will solve the majority of issues when using Zotero.

If you can't find the Zotero Connector plugin on Chrome:

1. Click on the puzzle-piece shaped Extension icon in the Chrome toolbar. 
2. Pin the Extension to your toolbar by clicking the Pin icon.

By pinning the Zotero Connector, it will always be available for you to use.

If you are having issues with the Zotero app after it was installed:

If you have used Zotero previously, you may want to consider syncing your library online via a free Zotero.org account prior to uninstalling and reinstalling the app. This will ensure that you don't lose the items that were already available in your library.

1. Uninstall Zotero from your computer.
   • Uninstalling programs on Windows 10 and 11
   • Uninstalling programs on MacOS
2. Reinstall Zotero and the Zotero Connector plugin if necessary.
   • Download Zotero
3. Relaunch Zotero.

If you need further assistance, contact the Digital Technologies Librarian, Alli Martel, to troubleshoot the issue further.