Q. How do I get the library tutorial to work?

Some users have reported issues with the library tutorials. For example, the "Begin" button on the welcome page may not advance you to the next page.

Fear not! Most issues can be resolved by attempting these remedies:

1. Clear your browser and cache of cookies.
2. Update your browser. The two latest versions should be compatible with library tutorials.
3. Your browser extensions and add-ons may be causing the problem. Access the tutorial in incognito or private browsing mode.
4. Use a different browser altogether. Especially if you are using Safari, you may have better luck with Chrome.
5. If you are unable to resolve the problem with the above steps, speak to someone in the library through our online chat service.